• Confirmation of booking, Check in/arrival

    Check in Monday to Friday between 2pm and 3pm from our office @ 1/91 Hannell Street, Wickham.

  • After Hours, Weekends, Public Holidays Check in/arrival

    From 3pm to 7pm from Newcastle Cruising Yacht Club @ 95 Hannell Street, Wickham, there are no alternate key collection methods/times.

  • Check Out/Departure

    Check out is by 10.00am on the day of departure. All keys issued must be returned to the our office by 10.00am on the day of check out. A fee of $50.00 per hour will be incurred if the keys are not returned by this time, if returned outside of our office hours, place keys in our office key return shute located to the right of our office door @ 1/91 Hannell Street, Wickham.

  • What do I need to bring?

    Linen is provided at all of our properties. No food or condiment items are left in the properties and you will need to bring them with you if you require them during your stay. Bring your own beach towels.

  • What if something breaks during my stay?

    Accidents happen and we appreciate it if you let us know if any property is damaged/stained during your stay. Usually we will obtain a quote to replace/repair the damage and then organise to have this paid from your credit card.

  • What if I lock myself out of the property?

    Locking myself out of the property or losing keys. It is your responsibility to pay call out costs and payment for replacement of keys these charges will be charged to you directly at the time of the call out. Our preferred locksmith to contact is MCL Locksmiths 4023 1733.

  • Do we have to clean the property prior to our departure?

    As stated in our terms and conditions, you need to leave the property in a clean and tidy state upon departure. This includes washing and putting away dishes you have used and taking out your rubbish, cleaning the BBQ (if supplied) and giving the floor a once over sweep or vacuum if you have brought sand or dirt in from outside.

  • What if the property is not left clean after our departure?

    Once the cleaner enters the property, depending on how the property has been left, there may be extra cleaning / rubbish removal fees deducted from your credit card. Fees start at $55.00 per hour and our office will call you and discuss the excess fees if applicable.

  • What if we leave something behind?

    Please contact the office as soon as possible and we will endeavour to locate the item and have it returned to you. It is the guest’s responsibility to organise postage or a courier to receive their belongings back at their own cost. If our cleaner brings lost property to our office, we will contact you.

  • Can I move furniture around the home?

    No. Please do not change, move, damage or rearrange the furniture within your holiday home. Please respect the premises and understand that these are private homes – not only holiday accommodation. Any damages must be reported to your Holiday on the Central Coast property manager and damages/breakages must be paid for.

  • In the event of an essential service emergency who do I call

    Plumbing – J & S Plumbing 0400 603 545
    Electrical – Dinenn Electrical 0419 241 637
    Police/Fire/Ambulance – 000